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Knowledge Database
The right version of the right documents right away

A policy, procedure, factsheet or form does your company no good if your people don’t have access to it. Disseminating information through email, or worse, printed material, opens the possibility of different people using different versions of different documents. A team pulling in different directions doesn’t make much progress.

TIKS can help by building and maintaining your knowledge database, either writing from scratch, or adapting legacy material to the best format. All stakeholders get instant access to all the information they need and you get confidence that everyone’s on the same page – literally.

What is a Knowledge Database?

Giving Stakeholders instant access to the information they need...

Different organizations use knowledge databases in different ways. For some it might be a reference guide for staff on the latest policies and procedures. Others may want a repository for up to date forms and checklists, ready for users to download and fill in. Or maybe field engineers need a way to access complete technical specs through mobile devices.

A knowledge database offers:

  • Instant access for all stakeholdersI

  • Instant dissemination of new information

  • Procedural consistency across all locations

  • Lower costs for support

  • Improved productivity through better informed workforce

A knowledge database can be all these things and more. It can be held privately on a company intranet, only accessible from inside the building, or broadcast on the net, whether password controlled or fully open.

They’re great for people working remotely in multiple locations where everyone needs the same information and/or for fast-changing situations where updates are needed to reach everyone in real time.

Knowledge Database Options

TIKS can provide the format and delivery mechanism to match your needs. Not sure of the best way to arrange your knowledge database? Not a problem, TIKS can offer much more than just slick technical writing skills. We have years of experience providing effective knowledge management systems for organizations of every size. We can analyze the information you need to provide, the users who need to access it and the delivery mechanism that suits everyone’s needs and then select the best option. Most choose one of two options:

  1. HTML Knowledge Database: Formatted like a website, an HTML based knowledge database holds an online version of your documents ready for users to access through a web browser. It can be hosted on any server and accessed anywhere through PC or mobile devices, with HTML5 design ensuring that information is displayed the best way for any device. You can open it up for access by anyone, enforce password protection or even keep it in-house on an intranet. HTML allows complete control of presentation style, making it popular for larger organizations, while updates are made periodically along with larger scale alterations.

  2. Knowledge Database Wikis: The collaborative Wiki approach allows multiple authors to update content quickly. Changes can be made through a simple web browser, simplifying and speeding the update process. You can still control who gets to change what content through password access, so your knowledge database Wiki is protected. Users can add suggestions, too, building a sense of user-involvement and improving database development.

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